TEAM - Overview

Criminals have found a new “soft spot” in your security posture and have begun to attack. This “soft spot” is your customers! Customers are the very lifeblood of an enterprise, yet they are very vulnerable due to their general lack of expertise and awareness with respect to security threats.

There are numerous types of attacks aimed at your customers, including phishing attacks, Trojans, key-stroke loggers, viruses and the like. Phishing attacks have become particularly effective weapons, resulting in substantial losses from fraud, lost business, and damaged reputations.

To make matters worse, companies have made significant investments in online services that their customers tend to underutilize. Security concerns are often cited as a major factor behind customers’ reluctance to use these online services. Customers need to be comfortable and feel secure in conducting online transactions.

Digital Defense has been working with a group of concerned and responsible companies to create a low-cost, user-friendly remedy to this dilemma. The result is our Security Training, Education and Awareness Module (Security TEAM) service, which features the ability to toggle to the Spanish version of all the courseware and tests. This solution enables you to arm your customers with the fundamental security education they need to avoid the threats they face, and thus feel comfortable making use of the investment you have made in online services.

Solution Descriptions

For Your Customers

Customers can easily access the training program from your website via a small training graphic they “click” on. This graphic takes them to the TEAM training site, which we can customize for your company. Once on the Security TEAM site, which is hosted by Digital Defense, the customer can take one of several important training courses that will directly assist them in improving their security awareness level. After the training, the visiting customer can take a quiz to test their knowledge and receive corrections on any questions they missed. The customer can even print a “Completion Results” page certifying they have taken the training along with their score.

For Your Company

You gain an attractive service with which to draw new customers. You also help reduce your organization’s risk by providing security training opportunities to your customers. Plaintiffs have recently filed lawsuits against industry claiming negligence on behalf of the companies in not making their customers aware of security threats.

You can also access online statistics to see how (and if) your customers are making use of this training capability. Traffic analysis reports tell you if your customers are taking the tests, and how many are passing or failing. It also tells you how many of your customers have visited the training site, and what courses they are taking.

Easy, Uncomplicated and Professional

This service is intended to bring peace of mind to both you and your customers. Digital Defense provides and manages the service in totality, so you can institute the service quickly with minimal start up effort. Furthermore, we use our hardware and our bandwidth to host the service, removing the burden of these expenditures from your company. Most importantly, our team of highly skilled security professionals provides pointed and topical content to keep the training materials relevant to the needs of your customers.

Benefits

An untrained or unaware customer can quickly breach the most sophisticated technology in the world. Increasing the security awareness of customers is therefore an inexpensive yet very important investment that you can make to improve your organization’s security posture. Some of the specific benefits of this service include:

Quick and easy implementation of a security training program that provides immediate benefits to your customers with virtually no time investment from your organization’s precious resources.
Training materials developed and maintained by Digital Defense, an industry recognized security firm, freeing-up your organization’s resources to remain focused on serving your customers as opposed to creating these materials internally.
Validation of course completion. Each customer who completes the training course (including each testing module) receives a personalized certificate of completion, generated automatically by the software. You can use these certificates to further recognize your customers’ security preparedness through special rewards programs.
An excellent return on investment when comparing the minimal cost of the solution to the significant positive impact on your customers’ security and the continued preservation of the integrity of your organization.
Positive response to examiners when questioned about security awareness training aimed at meeting regulatory guidelines.

We at Digital Defense believe that security training is a fundamental building block in any organization’s network security program. We recommend that you make security training available to all customers who are currently using your on-line services.

Results

Customers who successfully complete the on-line testing program will receive a personalized certificate of completion. The on-line software automatically generates this certificate of completion once the testing cycle has been completed successfully.

Digital Defense also provides various statistics to personnel within your organization through a secure login. These statistics provide your organization with insight into how many customers are accessing the training, along with general information about their usage of the training site.